Repairs · Maintenance · Customer Support · Contract testing
Telephone Support
We offer 24-hour telephone support for all service and application questions.
Repairs
Our highly-experienced service engineers are available for repairs European-wide.
Our service engineers carry standard spare parts with them in order to solve
problems quickly and cost-effectively. The words "out-of-date"
or "obsolete" are not part of our vocabulary!
In-House Repairs
Specialised spare parts can be repaired and tested in our own workshop in
Reichelsheim (Germany).
Upgrades / Modifications
Not only are standard upgrades and modifications possible but also specialised
modifications according to the customers' needs can be carried out.
Service and Maintenance Contracts
Several different types of maintenance contracts are available thus ensuring
that your instruments stay in good conditions. You can rest assured that
they are within specification.
It would be a pleasure to make you an offer for a maintenance contract.
In addition to the preventive measure taken, which prolong the lifetime
of your instrument, you also receive a calibration protocol and a guaranteed
planning with 48 hours for any problems occuring.
Application support
Support in application questions completes our range of services.
User and application trainings are also available.
Laboratory
Our laboratory in Germany is well-equipped with several Shimadzu instruments
and is also available for testing your samples on request.
Spare Parts
Due to the continual monitoring and planning of our stock levels, we even
have those components which are difficult to find "on time".